Creating a Service Request Ticket

Creating a Service Request Ticket

If you ever have any questions or issues with your Office 365 system, Microsoft has a responsive and knowledgeable support team.  Depending on the version of Dynamics 365 you are running, and whether you’re using an online or on-premises version, your support options will vary.

Support Options

Dynamics 365 Online Options

Dynamics 365 On-premises Options

If your sign-in uses your company credentials or looks like this:

email@yourorg.onmicrosoft.com

  • Contact your Dynamics 365 Admin
  • Web: If you’re using Dynamics 365 for Customer Engagement, go to Dynamics 365 Admin Center and click New Support Request to submit a support request.
  • Phone: 1-800-865-9408 (North America)
  • N/A
If you’re enrolled in Microsoft Services Premier Support
If you’re enrolled in Microsoft Software Assurance
  • N/A
If you’re enrolled in a Dynamics service plan
  • N/A
If you are NOT enrolled in any of the above service plans or your service plan does not include support
  • N/A
If you are a Microsoft Partner

Become a CRM Administrator

For a more formal introduction into becoming a CRM administrator, check out Dynamics 365 University’s CRM Boot Camp for Dynamics 365.