The CRM How-to Portal is no longer with us, but The CRM Book is here to stay!
The CRM How-to Portal lived a long life in internet years, but it has gone to a happy home in the internet archives. But never fear. The CRM Book is a comprehensive, online guide to using Dynamics 365 for customer relationship management, and we are constantly updating it with fresh information as the product changes. So, welcome! Take a look around and re-bookmark your new favorite resource for Dynamics 365.
Here are some great places to start if this is your first time to The CRM Book:
This is a good place for end-users of CRM to start learning how to get around.
Here is where administrators will find information around administering, managing, and customizing CRM for Dynamics 365.