There are many ways you can extend Microsoft Dynamics 365 to go beyond the out-of-the-box functionality. You can explore the ways of extending CRM for Dynamics 365 in depth in the following chapters:
- Intro to Extending CRM. This chapter offers an introduction to some of the common ways you can extend Microsoft Dynamics 365.
- Plugin Development and Workflow Extensions. Learn the difference between plug-ins and workflow extensions, plus how and when to use them.
- Portal Options and Considerations. Explore different options for creating Microsoft Dynamics 365 portals.
- CRM Phone Integration. One of the common ways organizations extend Microsoft Dynamics 365 is integration with phone systems.