Microsoft has made a seamless connection between Dynamics CRM and some of their most useful business tools including Yammer, Lync, Skype and Bing Maps. Integrating these additional Microsoft technologies into a CRM environment can provide a wealth of benefits to an enterprise’s whole CRM community, from the CEO and CRM Champion to the end user and customer. The various applications will offer a variety of communication and data collection options. Enterprise social networking, instant messaging, “click to call” technology and map functionality can add value to any enterprise, increasing user and customer experience and making for a more productive CRM environment.
Learn more about these integrations: