Phone System Types

 

There are a wide array of available phone systems to consider.  Cisco is an extremely popular option that offers a lot of customization and configuration options.  There is also excellent documentation available on their website.  With Cisco and Astrix we will end up putting more effort into building the application that interacts with TAPI.  Also, different types of Cisco versions/models support varying versions of TAPI.   This will make the application more custom.  Avaya has some great pre-built tools that should result in less programming and more designing the flow of the phone call and how it will operate.  Lync also provides good documentation for writing code in C#.  To learn more about Lync SDK go here:

 

http://www.microsoft.com/en-us/download/details.aspx?id=36824

http://msdn.microsoft.com/en-us/library/lync/gg421054(v=office.14).aspx



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