Welcome to The CRM Book!
The CRM Book is the result of a collaborative effort to produce a comprehensive online guide to working with Microsoft Dynamics CRM. It’s intended to help users of different backgrounds and experience levels understand core concepts, make good choices, and know where to go for more information on a given topic.
So why did PowerObjects publish this free resource? Here’s an excerpt from Why This Book explaining one reason:
– Joe CRM
The content of this book covers topics ranging from the basics of using Dynamics CRM to the more advanced topics of administering and extending CRM. It’s a living, breathing document that will be updated as the software changes. And if you can’t find a topic that you think should be addressed in the CRM Book, send a content request.